WhatsApp AI: Automated Sales and Support in the Most-Used Messenger

WhatsApp AI is an AI agent messaging your customers through the official WhatsApp Business API. It answers product and service questions from your knowledge base, qualifies prospects against your criteria and hands hot leads to your team or CRM with the full chat history.

• Official WhatsApp Business API - no grey-area setup via private numbers
• Replies in seconds, nights and weekends included
• Lead qualification by budget, need and urgency
• Handover to staff with the complete conversation

At ArkeonTech you receive a fixed-price offer for WhatsApp AI after a free initial call: a one-off setup plus a monthly service for operation and fine-tuning. Meta's usage-based conversation fees for the WhatsApp Business API come on top - we calculate them transparently for your message volume in the initial call.

Yes, with the right setup: the WhatsApp Business API runs through a European business solution provider under a data processing agreement, customer data is processed on EU servers, and user opt-in is properly collected and documented. Private WhatsApp on company phones is not compliant - that is exactly what the API solution replaces.

WhatsApp AI is strongest where speed decides the deal: product and availability enquiries, appointment booking and reminders, order status and support, and re-activating existing contacts. In our real-estate case study, viewing appointments rose by 28 percent.

Companies with 5 to 250 employees whose customers would rather write than call - in our projects estate agencies, specialist retailers, medical practices and appointment-based service providers. Two conditions weigh more than headcount. First, a documented opt-in from your contacts must exist or be achievable. Second, message volume has to justify the setup effort, because Meta bills per conversation: we work that through for your volume in the initial call. In our real-estate case study, viewing appointments rose by 28 percent.

• Company size: 5 to 250 employees
• Message volume that justifies Meta's conversation fees
• Documented opt-in in place or achievable
• Documented sectors: real estate, retail, healthcare, appointment-based services

When no opt-in exists and none can be obtained. Without documented consent the first move must not come from you; the channel then works for inbound enquiries but not for outreach. It is also unsuitable for content that does not belong in a messenger: medical findings, contract documents, payment details. Economically it stops making sense at very high volumes with small basket values, because Meta's conversation fees run with every message - there a chatbot on your own website is the cheaper choice. And in B2B with a handful of large accounts, the effort of business verification is out of proportion to the benefit.

We do, end to end. Before the first message goes out, Meta verifies the business: company register extract, imprint match, phone number proof, review of the message templates. This is where most do-it-yourself attempts stall, because rejections arrive without a usable reason. ArkeonTech runs the process as an official partner and supplies templates already shaped to pass review. Clients near our Aalen office can walk through the paperwork in person; everyone else does it over a shared screen.

Michael Kaiser, owner of ArkeonTech. He runs the Meta verification, builds the agent and maintains it under the ongoing service. Business informatics (DHBW Heidenheim), B.Sc. Business Analytics (Aalen University), previously several years as an ERP consultant to mid-sized companies in Baden-Württemberg. When Meta rejects an application without a usable reason, you talk to the person who filed it - there is no sales or account layer in between.

Email: m.kaiser@arkeontech.de